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117ph FAQ

Everything you need to know about playing at 117ph — from signing up and making your first GCash deposit, to withdrawals, bonuses, and responsible gaming. Can't find your answer? Our support team is available 24/7.

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Frequently Asked Questions

Account & Registration

Registering at 117ph is straightforward. Click the 117ph Login link and look for the registration option. You'll need to provide your full name, date of birth, a valid email address, and a Philippine mobile number. After submitting, you'll receive a verification code via SMS. Once verified, you'll need to complete KYC (Know Your Customer) by uploading a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's license, or UMID. You must be at least 21 years old to register.

The minimum age to register and play at 117ph is 21 years old, in strict compliance with Philippine law and PAGCOR regulations. We verify age during the KYC process using government-issued ID. Any account found to belong to a person under 21 will be immediately suspended. If you suspect a minor is using the platform, please contact us at [email protected].

On the 117ph Login page, click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam folder or contact our support team. For security, 117ph will never ask for your password via email or chat.

No. Each player is permitted only one 117ph account. Creating multiple accounts (also called "multi-accounting") is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've lost access to your account, please contact support rather than creating a new one.

KYC verification at 117ph requires you to upload a clear photo or scan of a valid Philippine government-issued ID (PhilSys, passport, driver's license, UMID, SSS, or PRC ID). You may also be asked to submit a selfie holding your ID. KYC is required before your first withdrawal and is typically reviewed within 24 hours on business days. Completing KYC also unlocks higher deposit and withdrawal limits.
Deposits & Payments

117ph supports a wide range of Philippine payment methods, including:
  • E-wallets: GCash, PayMaya (Maya)
  • Online banking: BPI, BDO, Metrobank, UnionBank
  • Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency.

The minimum deposit at 117ph is ₱50 via GCash or PayMaya — one of the lowest minimums among Philippine online casinos. Bank transfer minimums vary by bank but are typically ₱200–₱500. Over-the-counter minimums depend on the payment partner. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier.

GCash and PayMaya deposits are credited to your 117ph account instantly in most cases. Online bank transfers are typically credited within 5–30 minutes during banking hours. Over-the-counter payments may take up to 2 hours to process. If your deposit hasn't appeared after the expected time, contact our support team with your transaction reference number.

117ph does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before depositing. All amounts credited to your 117ph account reflect the full amount sent, minus any third-party fees charged by your payment provider.
Withdrawals

To withdraw from 117ph, go to your account dashboard and select "Withdraw." Choose your preferred payment method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your account must be KYC-verified before your first withdrawal. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

GCash and PayMaya withdrawals are typically processed within 1–3 hours. Bank transfers to BPI, BDO, Metrobank, or UnionBank usually take 1–2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Large withdrawals above ₱50,000 may require additional verification.

The minimum withdrawal at 117ph is ₱100 for GCash and PayMaya. Bank transfer withdrawals have a minimum of ₱500. There are no withdrawal fees charged by 117ph, though your bank or e-wallet provider may apply their own charges.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements not yet met, a mismatch between your deposit and withdrawal method, or a withdrawal amount that triggers our enhanced review process. If your withdrawal has been pending for more than 24 hours, contact our support team at [email protected] with your transaction ID.
Games & Platform

117ph offers a wide selection of online casino games including slots, live dealer tables, bingo, and specialty card games. Featured titles include Dreams of Macao, Teen Patti 20-20, Bingo, and a full Slot library. The 117ph Casino section features live dealer games streamed in real time, including baccarat, roulette, blackjack, and Filipino-favorite games.

Yes. All RNG (Random Number Generator) games at 117ph are certified by independent testing laboratories to ensure fair and random outcomes. Live dealer games are streamed from licensed studios with real dealers and physical equipment. 117ph operates under PAGCOR regulation, which requires ongoing compliance with fairness and integrity standards.

Absolutely. 117ph is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, and manage your account directly from your smartphone — no app download required. For the best experience, use an updated version of Chrome or Safari on your mobile device.
Bonuses & Promotions

117ph offers a welcome bonus for new players on their first deposit. Bonus amounts and terms vary and are updated regularly — check the promotions section of your account after registering for the latest offer. All bonuses are subject to wagering requirements before withdrawal. You must be a verified player aged 21 or above to claim any bonus.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable cash. Specific wagering requirements are listed in the terms of each promotion at 117ph.
Responsible Gaming

Log in to your 117ph account, go to Account Settings, and select "Responsible Gaming." From there you can set daily, weekly, or monthly deposit limits. Limits take effect immediately once set. Reducing a limit is instant; increasing a limit requires a mandatory 24-hour waiting period for your protection. Visit our Responsible Gaming page for full details on all available tools.

To request self-exclusion, email [email protected] with the subject "Self-Exclusion Request" and your registered account email. You can choose exclusion periods of 6 months, 1 year, 3 years, or permanent. Once activated, self-exclusion cannot be reversed during the chosen period. Self-exclusion is free and available to all 117ph players. See our Responsible Gaming page for more information.

Yes. 117ph operates under PAGCOR (Philippine Amusement and Gaming Corporation) regulation. PAGCOR is the government body that oversees and licenses online gaming operators in the Philippines. Operating under PAGCOR means 117ph is required to meet strict standards for player protection, fair gaming, and responsible gaming practices.
Technical Support

If a game disconnects or freezes mid-round, 117ph's system automatically records the game state at the point of disconnection. When you reconnect, the round will either be completed automatically based on the recorded state, or you'll be returned to the game at the point it was interrupted. If you believe a bet was lost unfairly due to a technical issue, contact support with the game name, date, time, and approximate bet amount.

Common login issues include: incorrect password (use the "Forgot Password" option on the 117ph Login page), account not yet verified, account temporarily locked after multiple failed login attempts, or a browser cache issue. Try clearing your browser cache and cookies, or use a different browser. If the problem persists, contact our support team at [email protected].

Still Need Help?

Contact 117ph Support

Our support team is available 24 hours a day, 7 days a week — including Philippine public holidays.

Live Chat
Available 24/7 in-app
Response Time
Under 3 hours average
21+
Age Restriction

Online casino gaming at 117ph is strictly for players aged 21 and above, as required by Philippine law and PAGCOR regulations.

Why 117ph

What Makes 117ph Different

From fast GCash payouts to 24/7 Filipino-friendly support, here's why thousands of players across the Philippines choose 117ph.

Instant GCash Deposits

Top up your 117ph account in seconds using GCash or PayMaya — the most popular e-wallets in the Philippines. Minimum deposit of just ₱50 means you can start playing without a big commitment.

24/7 Filipino Support

Our support team understands Filipino players. Whether you're in Manila, Cebu, Davao, or anywhere in the Philippines, help is always available — in English and Filipino — via live chat or email.

PAGCOR Regulated

117ph operates under PAGCOR regulation, giving you the confidence that your funds, personal data, and gaming experience are protected by Philippine law and industry standards.

Mobile-First Platform

Play your favorite slots, bingo, and live dealer games on any smartphone — no app download needed. 117ph is fully optimized for mobile browsers so you can play on the go, anytime.

Wide Game Selection

From classic slots and live baccarat to Filipino favorites like Dreams of Macao and Teen Patti 20-20, 117ph has something for every type of player.

Responsible Gaming Tools

Deposit limits, session reminders, cooling-off periods, and self-exclusion are all built into 117ph — free and easy to use. We take player wellbeing seriously. Learn more.

Ready to Play?

Join Thousands of Filipino Players at 117ph

Fast GCash deposits, fair games, and 24/7 support — all in one place. 117ph is the online casino built for the Philippines. Must be 21 or older to register and play.

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21+ Only GCash Accepted PAGCOR Regulated